Your satisfaction is our priority. If your product is faulty or damaged, we offer easy replacements.

1. Return Eligibility

You can claim a return/replacement when:

  • Product is faulty, damaged, or not working
  • Wrong item delivered
  • Missing items

Return request must be made within 7 days of delivery.

2. Non-Returnable Items

For hygiene & medical safety reasons, the following cannot be returned unless defective:

  • Blood pressure monitors
  • Sugar meters
  • Thermometers
  • Oximeters
  • Nebulizers
  • Any device that touches skin or bodily fluids

Opened/used medical devices are non-returnable.

3. Return Process

  1. Contact us on WhatsApp / Email
  2. Share order number & issue details
  3. Provide unboxing video/pictures (mandatory)
  4. Return will be approved after verification

4. Replacement

After receiving the faulty product, we will send a new replacement within 2–4 working days.

5. Refund Policy

Refunds are only issued if:

  • The product is out of stock
  • Replacement is not available
  • Order is cancelled before dispatch

Refund mode: Bank Transfer / Easypaisa / JazzCash

6. Shipping Cost for Returns

  • If the item is defective: D Links pays the return shipping.
  • If customer wants return without valid issue: Customer pays shipping charges.